returns & exchanges

1. Returns & Exchanges. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at designsbytesa74@gmail.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 15 business ays for your refund to be processed once we have received your return or exchange.

2. Return Shipping. return authorization for items shipped in error, or items being return/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the consumer.

3. Eligible Items. The following items: Clearance, Final Sale items, Special Order items, Custom Products, and Gift Cards are not eligible for return/exchange. we reserve the right to refuse any return/exchange, at management’e discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy

4. Condition of Items. Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all the original packaging.

5. Form of Payment. Refunds, if unused, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

6. If you have any questions about this return policy, please contact us at designsbytesa74@gmail.com